CUSTOMER CARE
I've taken my own experiences (good and bad), as a customer and implemented these into the Retrobutterfly customer care policy. Basically, we will treat you with the respect and kindness everyone deserves and as a service provider, hope that we get the same in return. If you have any complaints about the service you receive, please do not hesitate to contact me at: retrobutterfly@outlook.com
*20% off site wide valid for 2 days only, ends Monday 29th May 2017. Cannot be used with any other discounts
RETURNS
Retrobutterfly has a strict quality control system.
Each item is checked thoroughly prior to listing on the website and checked again prior to despatch. Any faults or marks on an item will be highlighted in the item's listing. If you receive your item and it is not as described on the website, we will offer a full refund.
Please remember that all vintage items are vintage and will have signs of wear, relative to their age. This, in no way deters from the quality...if anything, it adds to the character and charm of the item.
Please choose carefully, as we do not offer refunds if you change your mind.
FAQ
Do you provide International delivery?
Yes, international shipping is available.
Please contact us at retrobutterfly@outlook.com to arrange.
How do I return an item?
If you'd like to return an item, please contact us via email within 48 hours of receiving your parcel.
What is your returns policy?
Retrobutterfly has a strict quality control system. Each item is checked thoroughly prior to listing on the website and checked again prior to despatch. Any faults or marks on an item will be highlighted in the item's listing. If you receive your item and it is not as described on the website, we will offer a full refund. Please choose carefully, as we do not offer refunds if you change your mind.
How do I track my order?
If you need to track your parcel, please contact Retrobutterfly via email and we will send you a tracking number for your parcel.
What are your delivery options?
We offer Regular Parcel Post and Express Post.
Can I use multiple discount codes on my order?
No, only one code can be used on the one order.
How can I get in contact?
The easiest way to contact Retrobutterfly is via email at: retrobutterfly@outlook.com.